Shipping Policy

Thank you for shopping with CarrySmart. We aim to make your order process simple, clear, and stress-free.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details where available.

Please note that processing times may be slightly longer during busy periods, public holidays, or promotional sales.

Shipping Times

Estimated delivery times are:

Australia: 7–15 business days
New Zealand: 8–18 business days
International orders: 10–25 business days

Delivery times are estimates only and may vary depending on your location, courier delays, customs processing, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your delivery location and any current promotions.

If free shipping is available, it will be clearly shown at checkout before payment.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking details to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

CarrySmart is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, please contact us as soon as possible and we will do our best to update the details before the order is shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we will help investigate the issue.

Delays can occasionally occur due to courier disruptions, high order volumes, customs, or incorrect address details.

Customs, Duties and Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

Contact Us

If you have any questions about your order or shipping, please contact us through our Contact page.